Terms and Conditions
Welcome to driveupusa.com operated by Specialty National, Inc. It is very important that you read and understand all of the following terms and conditions before making a purchase. Your use of the service is subject to the Terms and Conditions of this agreement. Specialty National reserves the right to amend at any time any policies governing this Web site, including these Terms and Conditions and DriveupUSA’s Privacy Statement, by posting the amended terms on our web site. You will be able to tell that a revision has been made by the date of the last revision indictaed at the top of the document. The amended terms shall be effective immediately after they are initially posted on this web site. Your use of our web site following the posting of such amended terms shall constitute your acceptance of any such changes. If you do not accept the amended terms, you must cease using this web site.

Use of this service is not meant to serve as a substitute for cleaning professional advice. DriveupUSA encourages you to discuss the use of any goods, products or information received from this site with a professional prior to using or relying on them. Your professional should address any and all surface use questions, concerns and decisions regarding the possible use of cleaning products. Driveupusa.com does not give nor intend to give any answers to surface conditioning related questions. We do not represent ourselves as cleaning contractors nor is this implied. This site is solely an online store for specialty related products that provides as a service to our customers additional information regarding surface cleaning topics.

Our intention is only to help you make a decision regarding a purchase but not to replace any professional or other resource.

Privacy
Order Form/Check Out: Our Web site uses an online order form to make it easy for our customers to order our products or to request a copy of our print catalog. We will ask you for the following three addresses:

Contact Address: This is your permanent mailing address. We need this information in case we cannot get in touch with you by phone or email and need to ask you important information regarding your order.

Shipping Address: This is where you want your order shipped. Ideally, this is an address where someone will be available to receive your package. If you want us to ship to your office, be sure to give us the name of the company and suite or floor number to make sure that the delivery company can find you.

Billing Address: This is the address where your credit card bill is sent. In order to make sure that an unauthorized person is not using your credit card, we subscribe to Address Verification through our credit card processor. They will verify that the Billing Address you give us matches the address where your credit card bill is sent. If we don't get a match, we will contact you for further information. We have provided a convenient box to check if these addresses are the same as your Contact Address.

Telephone Number and E-mail Address: This information is needed in case we have a question regarding your order.

Security
We respect your privacy and have taken all necessary steps to ensure that your privacy is protected as you order from our Web site. We have a firm commitment to ensuring that others do not intercept the private information that you provide to us. We have instituted the most advanced security measures available on the Internet to protect your privacy.

This site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. During order processing your information will be securely managed in an area where we ask you for such necessary information as name, address, credit card number, etc. SSL is fully supported by Microsoft Internet Explorer and Netscape Navigator.

The easiest way to know that this is working is by noticing that instead of the normal "http" that precedes our Web address, you will see "https" in the area where you give personal information to us. If at any time you don't see the address starting with https while on the checkout pages, please contact usimmediately.

Who can use this site and how
Users must be over 18 years of age to purchase products from driveupusa.com. If you are under 18 years of age and would like to purchase products, you may do so under the supervision of a parent or legal guardian who agrees to the terms and conditions of the contract.

No person under 13 years of age should disclose information on this site. To learn more about protecting children’s privacy, you may visit www.ftc.gov/kidzprivacy.

Time for Products to Ship
Our products usually ship the following business day your order is verified and will be delivered between 3 and 7 days depending on your proximity to our North Carolina fullfillment facility. If you order more than one item, your entire order will usually be shipped together. If you want your items shipped separately, please place separate orders.

For an additional fee we can provide 2-day Rush Delivery once your order is ready to ship. (Priority Rush is available for all items, contact us for details.) If you are concerned that your order will not arrive in time for your needs, please contact us so can work with you personally.

Returns
The driveupusa.com wants you to be happy with every purchase that you make from this site. If you are dissatisfied with your purchase for whatever reason AND it contains at least 50% of the product, you may simply return the product to us within 30 days of the receipt date of your shipment for a full refund of the product price. Please call 1-336-996-8783 to receive an RMA# (Return Authorization Number). Returns will not qualify for a credit without the RMA #. When returning an item, all products must be in their original packaging in order to be eligible for a full merchandise refund. Please include a copy of your invoice when returning the product as well as the reason for your return so that we may better serve you.

Returns will be processed within 10 business days of receipt and a credit will be issued in the original form of payment.

The driveupusa.com does not reimburse for shipping and handling.

State tax are only applicable to North Carolina State residents.

Product Use
The products sold on this site should be used for cleaning surfaces only, and should not be ingested. All products should be used as directed on the product container. Any product use that causes an allergic reaction or irritation should be stopped immediately. The information provided on this site is not a substitute for a personal consultation with a physician. If any of the product is ingested or comes in contact with any mucous membranes such as the eyes call 911 immediately. Keep these and all products out of children’s reach.

If you are pregnant or think you may be pregnant, you should consult with your physician before using any surface cleaning care products purchased.

Mission Statement:
Driveususa.com, owned and operated by Specialty National, Inc. has developed an on-line electronic store where reliable surface cleaning products may be purchased through the internet. Our products are well known to the professional cleaning community and can be shipped directly to your home. This site is intended to offer convenience, reliability, and a selection of products you can trust. This is not a substitute for a consultation with your cleaning professional, however, many customers are familiar with the product lines on this site, and simply need refills for their continued use.